Chicago Health & Wellness (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, protect, and handle your personal information when you visit our website, submit forms, communicate with us, or use our services.

Information We Collect

We may collect personal information that you voluntarily provide, including but not limited to:

Name

Phone number

Email address

Appointment or consultation requests

Health-related information you choose to submit through forms

Communication preferences

We may also collect limited technical information such as browser type, device information, and website usage data to improve site performance and user experience.

How We Use Your Information

The information collected is used strictly for purposes related to providing care, services, and communication, including:

Responding to inquiries or requests

Scheduling appointments or consultations

Sending appointment reminders, service-related messages, or educational content

Providing customer support

Improving our website, services, and patient experience

Complying with legal and regulatory requirements

Mobile Information & Text Messaging Compliance

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Text messaging communications are only sent to individuals who have provided consent. Message frequency may vary. Message and data rates may apply.

How We Handle Your Information

We maintain administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, misuse, or disclosure. Access to personal information is limited to authorized personnel who need the information to perform their duties.

Information Use Limitations

If personal information is referenced as being used for operational or service-related purposes, all such categories exclude text messaging originator opt-in data and consent. This information is handled separately and is used only for the purpose of delivering the requested text message communications.

Cookies and Website Analytics

Our website may use cookies or similar technologies to enhance user experience and analyze website traffic. These tools do not collect mobile opt-in consent data and do not affect text messaging preferences.

You may adjust your browser settings to disable cookies if desired.

Your Choices

You may:

Opt out of text messages at any time by replying STOP

Request assistance by replying HELP

Contact us to update or correct your information

Request information about how your data is used

Data Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.

Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in practices, technology, or legal requirements. Any updates will be posted on this page with a revised effective date.

Contact Information

If you have questions about this Privacy Policy or how your information is handled, please contact:

Chicago Health & Wellness

Email: [email protected]

Phone: +1 224-535-8707